Our Awards

Advanced Answering is One of 11 Call Centers to Achieve All Three Nationally Accredited Awards

“24/7 Call Center Site Certification Gold Star Level”

help desk serviceMeeting more than 60 criteria including training and cross training, emergency procedures, business practices, with the focus on procedures to achieve better than a 99.99 percent annual run time. Some of these procedures include:  providing voice recordings of calls for verification and protection for your organization, UPS and generator back ups, three sources of main frame computer back ups including mirrored drives, in house replacement parts for all computers including Sequel Server and main frame. This certification ensures you are partnering with a reputable business that
provides you uninterrupted service 24/7.

customer support centers

“Award of Excellence Winner for Outstanding Service”

     - The Association of Tele Services International

For the first six months of every year an independent panel of judges scores call-handling skills such as courtesy, response time, accuracy, and overall service to clients and callers. You can be assured that you and your callers are receiving excellent customer care!

“Award of Excellence Winner For Outstanding Service, Top 10 Winner”
    - CAM-X

nationwide reception servicesFor the last six months of every year, an independent panel of judges scores call-handling skills such as courtesy, response time, accuracy, and overall service to clients and callers. In 2011, Advanced Answering scored as a "Top 10 Recipient."
You will be proud of how we represent your organization.